{"id":3216,"date":"2015-02-12T15:00:34","date_gmt":"2015-02-12T15:00:34","guid":{"rendered":"https:\/\/keblog.demoapp.xyz\/?p=3216"},"modified":"2022-11-14T15:47:30","modified_gmt":"2022-11-14T08:47:30","slug":"call-center-agent-become-ceo","status":"publish","type":"post","link":"https:\/\/neo-blog.kalibrr.com\/blog\/call-center-agent-become-ceo","title":{"rendered":"How Being A Call Center Agent Helped Me Become A CEO"},"content":{"rendered":"

There are many different types of call center agents – customer support, telemarketing, retention specialists and collections agents. The latter, being a collections specialist at a call center probably is the most terrifying.<\/p>\n

As a collections agent, you talk to people all day who are late on their credit card bills and it is your job to get them to pay that debt back or collect.<\/p>\n

While there are many types of call center jobs, this is probably the one that people fear the most because of the nature of the job – there are all sorts of nightmare stories about collections agents being yelled at. You\u2019re probably thinking this is the LAST job I would want to ever do and that it’s better to choose something easier.<\/p>\n

But easy is not the route you want to go down, especially as a fresh grad. Easy often means you don\u2019t get better, you don\u2019t acquire skills, you don\u2019t get challenged, and you\u2019ll never reach your full earning potential.<\/strong> You don\u2019t want an easy first job. That\u2019s almost always fatal to your career.<\/p>\n

What if I told you that being a collections agent is probably the BEST first call center job you could get after graduating from school?<\/a> What if I told you that it would be one of the most challenging jobs you\u2019ll have (especially if you aren\u2019t fully fluent in English)? What if I told you one of my first jobs was as a call center agent?<\/p>\n

\"john-clements\"<\/p>\n

I perfected my communication skills as a call center agent, specifically a telemarketer. That photo above was taken in 2003 when I would make 800 calls a day (we had an auto-dialer) and make over 100 pitches and receive 97 rejections. It was hard work – I quickly realized I didn\u2019t want to be a telemarketer for the rest of my life and that my job here was to perfect this craft.<\/p>\n

And that\u2019s what you get by working in a collections or telemarketing role – an opportunity to perfect the craft of communication and to develop 3 very important soft skills that serve as a base for your future.<\/p>\n

What are those skills?<\/p>\n