{"id":3716,"date":"2015-08-25T04:04:03","date_gmt":"2015-08-25T04:04:03","guid":{"rendered":"https:\/\/keblog.demoapp.xyz\/?p=3716"},"modified":"2022-10-19T03:46:22","modified_gmt":"2022-10-19T03:46:22","slug":"the-top-skills-call-centers-are-looking-for-in-their-next-hire","status":"publish","type":"post","link":"https:\/\/neo-blog.kalibrr.com\/blog\/the-top-skills-call-centers-are-looking-for-in-their-next-hire","title":{"rendered":"The Top 3 Skills Call Centers are Looking for in their Next Hire"},"content":{"rendered":"<p>Despite the fact that\u00a0the business process outsourcing (BPO) is booming in the Philippines and there are call centers left and right in the country&#8217;s major cities, doesn&#8217;t necessarily mean you can get in just like that.<\/p>\n<p>The BPO\u00a0industry wouldn&#8217;t rise here if Filipinos weren&#8217;t good at what they did so as a hire, there is a standard you are being tested against. Here are a few skills you have to brush up on and improve if you really want that job and more importantly, if you want to do the job well.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_26 counter-hierarchy\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" style=\"display: none;\"><label for=\"item\" aria-label=\"Table of Content\"><i class=\"ez-toc-glyphicon ez-toc-icon-toggle\"><\/i><\/label><input type=\"checkbox\" id=\"item\"><\/a><\/span><\/div>\n<nav><ul class=\"ez-toc-list ez-toc-list-level-1\"><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/neo-blog.kalibrr.com\/blog\/the-top-skills-call-centers-are-looking-for-in-their-next-hire\/#Communication\" title=\"Communication\">Communication<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/neo-blog.kalibrr.com\/blog\/the-top-skills-call-centers-are-looking-for-in-their-next-hire\/#Customer_Engagement\" title=\"Customer Engagement\">Customer Engagement<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/neo-blog.kalibrr.com\/blog\/the-top-skills-call-centers-are-looking-for-in-their-next-hire\/#Computer_Fluency\" title=\"Computer Fluency\">Computer Fluency<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Communication\"><\/span><strong>Communication<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Nothing is more important than a call center agent&#8217;s communication skills. Skills needed for effective communication include the ability to listen and to speak in the language needed and to follow the proper grammar rules such as syntax and subject-verb agreement. These skills are key to effective communication.<\/p>\n<p>(READ: Additionally, having a wide vocabulary is also a necessity for conversation. Companies also test the candidates&#8217; ability to accurately assimilate and manipulate information from a variety of media such as audio prompts and written sources, simulating the call center environment. (READ:\u00a0Call Center Applicants How-to\u2019s: Improving your English\u00a0<a href=\"https:\/\/www.kalibrr.com\/advice\/2015\/06\/call-center-applicants-tos-improving-grammar\" target=\"_blank\" rel=\"noopener\">Grammar<\/a>,\u00a0<a href=\"https:\/\/www.kalibrr.com\/advice\/2015\/06\/call-center-applicants-how-tos-improving-speech-english\" target=\"_blank\" rel=\"noopener\">Speech<\/a>)<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Customer_Engagement\"><\/span><strong>Customer Engagement<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Communicating properly is not the only skill a call center agent needs. Successful communication with a client requires empathy on the call center agent&#8217;s side. This is your ability to accurately judge a customer&#8217;s emotions and reply customer-centric responses and solutions.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Computer_Fluency\"><\/span><strong>Computer Fluency<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When assessing a call center agent, companies factor in a candidate&#8217;s ability to work with technology, software and data. Your abilities to identify patterns, research on the web, and multitask using computer software are all on the spot here. More concretely, this\u00a0means you have to know how to work with computers and do so with average to above-average typing speed, plus a high level of accuracy.<\/p>\n<p>(READ:\u00a0<a href=\"https:\/\/www.kalibrr.com\/advice\/2015\/06\/call-center-applicants-how-to-improving-your-learning-attitude\/\" target=\"_blank\" rel=\"noopener\">Call Center Applicants How-to\u2019s: Improving your Learning Attitude<\/a>) \u00a0 If it&#8217;s a good, well-known call center, you can be certain that at least two of these skills are critical criteria they evaluate their next hire on. If you wanna sharpen some of the skills above, log on to\u00a0<a href=\"https:\/\/www.kalibrr.com\/\" target=\"_blank\" rel=\"noopener\">Kalibrr<\/a>\u00a0and check out our user-friendly exercises. Any more questions? Let us know in the comments below.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Despite the fact that\u00a0the business process outsourcing (BPO) is booming in the Philippines and there are call centers left and right in the country&#8217;s major cities, doesn&#8217;t necessarily mean you can get in just like that. The BPO\u00a0industry wouldn&#8217;t rise here if Filipinos weren&#8217;t good at what they did so as a hire, there is [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":3717,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[18],"tags":[],"_links":{"self":[{"href":"https:\/\/neo-blog.kalibrr.com\/blog\/wp-json\/wp\/v2\/posts\/3716"}],"collection":[{"href":"https:\/\/neo-blog.kalibrr.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/neo-blog.kalibrr.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/neo-blog.kalibrr.com\/blog\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/neo-blog.kalibrr.com\/blog\/wp-json\/wp\/v2\/comments?post=3716"}],"version-history":[{"count":0,"href":"https:\/\/neo-blog.kalibrr.com\/blog\/wp-json\/wp\/v2\/posts\/3716\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/neo-blog.kalibrr.com\/blog\/wp-json\/wp\/v2\/media\/3717"}],"wp:attachment":[{"href":"https:\/\/neo-blog.kalibrr.com\/blog\/wp-json\/wp\/v2\/media?parent=3716"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/neo-blog.kalibrr.com\/blog\/wp-json\/wp\/v2\/categories?post=3716"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/neo-blog.kalibrr.com\/blog\/wp-json\/wp\/v2\/tags?post=3716"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}