Insider’s Guide: Elevating Recruitment With Candidate Feedback

In the 2023 Global Candidate Experience (CandE) Benchmark Research Report, it was found that candidates who were asked to provide feedback after their interview were 65% more likely to refer other job seekers to the company. With this, it can be seen that the voice of candidates has never been more crucial. Their feedback serves as a guiding light and holds the potential to transform the entire recruitment experience. Here’s why:

• Improved candidate experience. When candidates feel heard and valued, they’re more likely to perceive the recruitment process positively. This can lead to a stronger employer brand and a higher-quality talent pool.
• Insights for process improvement. Every candidate interaction offers valuable insights into the strengths and weaknesses of your recruitment process. By gathering feedback, you gain a more holistic perspective which allows you to refine your approach and attract top talent.
• Better understanding of market perception. Candidate feedback provides valuable information about how your organization is perceived in the market. Understanding candidate perceptions can help you align your recruitment strategies with your employer branding efforts.
• Eliminating bias. Feedback from candidates can help identify and address biases in the recruitment process which can help ensure fairness and equality for all applicants.

Unfortunately, in the same CandE report, it was also seen that only 17% of employers measure candidate experience. Getting candidate feedback is effective in measuring their own experiences. Here are some of the ways you can gather them effectively:

• Post-interview surveys. Sending out surveys after interviews allows candidates to share their experiences and provide valuable feedback on the process.
• Exit interviews. Conducting exit interviews with candidates who were not selected provides insights into areas for improvement and helps identify any recurring issues.
• Social media and online review platforms. Monitoring social media and review platforms can give you a glimpse into how candidates perceive your organization’s recruitment process.
• Open communication channels. Creating an environment where candidates feel comfortable providing feedback through open communication channels such as email, chatbots, or feedback forms.

By actively seeking and incorporating feedback, companies can refine their processes, improve their employer brand, and attract top talent. Start collecting candidate feedback today and see the difference it can make. Sign up for a free trial on Kalibrr and experience it firsthand.

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Kalibrr is a recruitment technology company that aims to transform how candidates find jobs and how companies hire talent. Placing the candidate experience at the center of everything it does, we continue to attract the best talent from all over, with more than 7 million professionals and counting. Kalibrr ultimately connects these talents to companies in search of their next generation of leaders.

The only end-to-end recruitment solutions provider in Southeast Asia, Kalibrr is headquartered in Makati, Philippines, with offices in San Francisco, California, and Jakarta, Indonesia. Established in 2012, it has served over 18,000 clients and is backed by some of the world’s most powerful start-up incubators and venture capitalists. These include Y Combinator, Omidyar Network, Patamar Capital, Wavemaker Partners, and Kickstart Ventures.

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